Hospital Patient Concierge & Experience Specialist

Houston Methodist; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Houston is seeking a professional with a Bachelor's degree and at least five years of experience in a hospital setting. The role involves serving as the main point of contact for both inpatient and outpatient services, enhancing patient experience through personalized assistance, and effectively communicating with various stakeholders. The ideal candidate must have strong customer service skills, proficiency in English, and ideally be proficient in Spanish or Arabic. This position offers a dynamic work environment focused on patient care.

Qualifications

• Five years of experience in a hospital setting required.
• Demonstrates necessary skills and competencies for patient services.
• Proficient in English and preferably Spanish or Arabic.

Responsibilities

• Serve as point of contact for patient facilitation.
• Enhance patient experience with customized assistance.
• Enter patient insurance information into data systems.

Skills

Communication with patients

Customer service focus

Proficiency in oral and written Spanish or Arabic

Knowledge of medical terminology

Education

Bachelor’s degree

Job description

A healthcare organization in Houston is seeking a professional with a Bachelor's degree and at least five years of experience in a hospital setting. The role involves serving as the main point of contact for both inpatient and outpatient services, enhancing patient experience through personalized assistance, and effectively communicating with various stakeholders. The ideal candidate must have strong customer service skills, proficiency in English, and ideally be proficient in Spanish or Arabic. This position offers a dynamic work environment focused on patient care.