EUC Desktop Support Specialist – VIP Desk-side IT

Iron Systems, Inc; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Iron Systems, Inc is looking for a Desktop Support Specialist in Phoenix, Arizona, to manage and resolve desktop device incidents, ensuring optimal functionality of hardware and software. The successful candidate will provide comprehensive support throughout the device lifecycle, including monitoring security compliance and providing specialized assistance for VIP issues.

The position requires a strong background in Windows 7 and familiarity with service management tools like ServiceNow, as well as expertise in EUC tools and remote support options.

Qualifications

• Knowledge and experience with Windows 7 OS.
• Experience with service management tools like ServiceNow.
• Good expertise on EUC tools and remote support tools.

Responsibilities

• Manage desktop device incidents through to resolution.
• Provide standard hardware and software support for Desktop Devices.
• Monitor security profiles and anti-virus software on all Desktop Devices.

Skills

Windows 7 OS

Basic hardware support

Supporting Mac devices and tablets

Service management tools like ServiceNow

EUC tools and remote support tools

MS Office and Outlook

Lync, VPN, and mobile device support

Education

Associate degree in electronics

Bachelor's degree (preferred)

Job description

Iron Systems, Inc is looking for a Desktop Support Specialist in Phoenix, Arizona, to manage and resolve desktop device incidents, ensuring optimal functionality of hardware and software. The successful candidate will provide comprehensive support throughout the device lifecycle, including monitoring security compliance and providing specialized assistance for VIP issues.

The position requires a strong background in Windows 7 and familiarity with service management tools like ServiceNow, as well as expertise in EUC tools and remote support options.