VIP Onsite Desktop Support Engineer

Axiom Technologies; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user support across the organization's desktop computing environment. The role emphasizes on-site and on-call assistance, ensuring timely and accurate service delivery to end users.

You will manage incidents, perform hardware/software maintenance, image deployments, asset audits, and VIP support per contract. Crucial to the team is proactive problem solving and effective communication with users and vendors.

Responsibilities

• Manage desktop device incidents (hardware and software) through to resolution.
• Manage IMAC and desk-side support services, including break-fix for laptops and desktops.
• Provide standard hardware and software support and maintenance on Desktop devices across their lifecycle, including remote management.
• Support, manage, optimise and maintain desktop configuration and installation, with patch updates and hardware replacements using vendor spares.
• Ensure each Desktop Device is installed with the appropriate Desktop image.
• Provide VIP Deskside support per contract and be the site IT contact if no other IT support is available.
• Antivirus management on all workstation devices.
• Perform workstation software installation, configuration and physical printer installation.
• Deploy Windows Images and apps via SCCM, Patch Management and Compliance.
• Liaise with 3rd party vendors to coordinate component or unit replacements.
• Support the Virtual Desktop Interfaces at endpoints.
• Assist New Starter Onboarding and Induction.
• Provide Smart Hands support for Network devices (switches, routers, storage, servers, UPS).
• Provide technical diagnosis and incident resolution for all endpoint devices in the Configuration Item.
• Conduct endpoint health checks and report to client for OEM support under warranties.
• Perform monthly physical asset audits and report asset data on site.
• Regularly check user assets and comms room assets; keep Asset Management tool up to date.
• Communicate with End Users during service disruptions and provide updates via client channels.
• Participate in client vulnerability management forums with EUC, Server and Network teams to align remediation priorities.
• On-call availability for critical outages and VIP or Smart Hand support.
• Ensure Smart Hand support adheres to Service Levels.

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user support across the organization's desktop computing environment. The role emphasizes on-site and on-call assistance, ensuring timely and accurate service delivery to end users.

You will manage incidents, perform hardware/software maintenance, image deployments, asset audits, and VIP support per contract. Crucial to the team is proactive problem solving and effective communication with users and vendors.