VIP Account Manager

Zynga; Chicago (IL); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic life insurance

14 paid holidays per calendar year

15 to 25 days paid vacation per year

Up to 10 paid sick days per year

Parental and compassionate leave

Wellbeing programs for mental health

Maven family planning support

Commuter benefits

Fitness reimbursements

Job summary

Zynga in Chicago, IL is hiring a VIP Account Manager to grow a high-value VIP player base and increase revenue through proactive outreach and strategic engagement. You will act as a trusted consultant, coordinate with studios for promotions, and leverage data-driven insights to boost retention and spend.

The role emphasizes customer service excellence, strong communication, and the ability to handle 125+ contacts daily, with benefits and market-based compensation in a full-time capacity.

Qualifications

• College Degree preferred but not mandatory.
• Extensive Customer Service experience.
• 3 or more years of customer service or account management experience.

Responsibilities

• Cultivate relationships with VIP players and act as a trusted consultant.
• Increase player lifetime value and revenue for assigned VIP customers.
• Engage in proactive outbound communication to grow the VIP base.
• Collaborate with cross-functional teams to drive revenue growth for VIPs.
• Analyze campaign performance statistics for VIP base.
• Deliver high-level communication and presentations to re-engage VIPs.
• Co-create engagement presentations using market trends and VIP research.
• Contribute to RFP documentation for VIP-driven features.
• Meet or exceed annual productivity, quality, CSAT, and reactivation goals.

Skills

Communication skills

Customer service

Telephone skills

Customer focus

Revenue generation

Attention to detail

Rapport building

Team player

Microsoft Office

3+ years experience

Travel may be needed

Evenings/weekends

Education

Bachelor's degree preferred

Job description

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take‑Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition.

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take‑Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind‑bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan‑favourites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more!

Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level.

Join us and be part of the play!

Position Overview

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers. Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

What You'll Do

• The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.
• Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.
• Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.
• Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.
• Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.
• Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.
• Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies.
• Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue.
• Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals.
• Position does not require managing direct reports.

What You Bring

• College Degree preferred but not mandatory
• Impeccable communication skills
• Extensive Customer Service experience
• Excellent telephone skills – able to handle high call volume 90 or more a day
• Customer Focused
• Ability to generate revenue on own initiative based on personal account relationships
• Accuracy and Attention to detail
• Rapport building skills
• Team player
• Knowledge of Microsoft Office
• 3 or more years of customer service or account management experience
• Some travel may be needed
• Some weekends or evenings may be required

Preferred Skills And Experience

• Target / Sales Driven
• High level understanding / interest in social gaming
• Positive attitude and are excited to learn more

What We Offer You

The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program.

Regular, full-time employees are also eligible for a range of benefits at the Company, including:

• medical
• dental
• vision
• basic life insurance coverage
• 14 paid holidays per calendar year
• paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program
• up to 10 paid sick days per calendar year
• paid parental and compassionate leave
• wellbeing programs for mental health and other wellness support
• family planning support through Maven
• commuter benefits
• reimbursements for fitness-related expenses

We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at [e-mail] to request any accommodations or for support related to your application for an open position.