VIP Lounge Representative - Bellagio

MGM Resorts International; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free meals in Bellagio dining room

Free parking on and off-shift

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to greet VIP guests, manage check-in/out, and fulfill bespoke concierge requests, crafting unforgettable moments from the first contact. You’ll tailor experiences by understanding each guest’s story and needs, guiding their journey with care and flair.

The role emphasizes exceptional service, smooth operations, and collaboration with property teams to ensure guest satisfaction and memorable experiences at MGM Resorts

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One year of Front Desk or Concierge experience preferred.
• One year of Guest Services experience in a similar resort setting preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while fostering an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash transactions per procedures.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a VIP Lounge Representative, you’ll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest’s individual narrative and requirements, you’ll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure!

THE STARTING PAY RATE:

$22.50 / Per Hour

THE DAY-TO-DAY:

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered

• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• High school diploma or GED

• One (1) year of prior relevant Front Desk or Concierge experience preferred

• One (1) year of prior relevant Guest Services experience in a similar resort setting preferred

• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Professional and personal development opportunities through employee programs and network groups

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts