VIP Lounge Representative - Bellagio

MGM Resorts; South Carolina; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free meals in Bellagio dining room

Free parking on and off-shift at MGM

Employee development programs

Wellness incentive programs

Discounts on hotel/food/retail/enterta

Job summary

MGM Resorts in Las Vegas seeks a VIP Lounge Representative to warmly welcome guests, coordinate registrations, and fulfill bespoke concierge requests, creating memorable experiences from first contact. You’ll own each guest’s journey and craft moments that linger after departure.

The role emphasizes exceptional hospitality, guest services, and seamless collaboration with hotel teams to ensure flawless check-ins, accurate billing support, and standout service during all shifts, including holidays.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One (1) year of prior relevant Front Desk or Concierge experience preferred.
• One (1) year of prior relevant Guest Services experience in a similar resort setting preferred.

Responsibilities

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while maintaining a strong relationship with the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash/cash equivalents per procedures.

Skills

Customer service

Guest services

Concierge experience

Front desk experience

Education

High school diploma or GED

Job description

Las Vegas, Nevada

THE JOB :

As a VIP Lounge Representative, you'll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest's individual narrative and requirements, you'll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure!

THE STARTING PAY RATE: $22.50 / Per Hour

THE DAY-TO-DAY:

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High school diploma or GED
• One (1) year of prior relevant Front Desk or Concierge experience preferred
• One (1) year of prior relevant Guest Services experience in a similar resort setting preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts