VIP Lounge Representative - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 29,000 - 36,000; Part time

Benefits offered by this job

Free meals

Free parking

Development programs

Wellness incentives

Discounts

Job summary

Bellagio is seeking a VIP Lounge Representative to greet and assist VIP guests, manage reservations, and deliver bespoke concierge services at MGM Resorts International in Las Vegas. The role emphasizes personalized guest care and seamless experiences from welcome to departure.

The ideal candidate is 21+, with a high school diploma or GED and front desk/guest services experience in a resort setting. This part-time position offers perks like free meals, parking, and employee discounts.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• 1 year of Front Desk or Concierge experience preferred.
• 1 year of Guest Services experience in a similar resort setting preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.

Skills

Customer service

Hospitality

Front desk experience

Concierge experience

Education

High school diploma or GED

Job description

VIP Lounge Representative - Bellagio page is loaded## VIP Lounge Representative - Bellagiolocations: Property - Bellagiotime type: Part timeposted on: Posted Yesterdayjob requisition id: 277931Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB**:As a VIP Lounge Representative, you'll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest's individual narrative and requirements, you'll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure!**THE STARTING PAY RATE:** $22.50 / Per Hour**THE DAY-TO-DAY:*** Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered* Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest* Resolve guest bills with casino hosts for any additional food, beverages, or show tickets* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures**THE IDEAL CANDIDATE:*** Must be 21 years of age or older* High school diploma or GED* One (1) year of prior relevant Front Desk or Concierge experience preferred* One (1) year of prior relevant Guest Services experience in a similar resort setting preferred* Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders* Must be able to work various shifts, including weekends and all holidays**THE PERKS & BENEFITS:*** Free meals in our Bellagio employee dining room* Free parking on and off-shift at all MGM Resorts properties* Professional and personal development opportunities through employee programs and network groups* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit. For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.