VIP IT Systems Specialist - Windows, macOS & AV Support

Red Robin; Englewood (CO); On-site; USD 64,000 - 106,000; Full time

Job summary

Red Robin Corporate IT Systems Specialist in Englewood, CO, delivers high-quality end-user support for the Restaurant Support Center, Executive Leadership, remote employees, and field staff. You will diagnose issues, image and deploy laptops, manage IT assets, and maintain reliable, professional support across the organization.

This role suits a proactive, self-directed problem-solver who collaborates with teams, supports IT initiatives, and accommodates after-hours or project-based work as

Qualifications

• High school diploma or GED required.
• 2+ years IT support or corporate technology experience preferred.
• Experience supporting Windows and macOS environments preferred.
• ITIL Foundations certification preferred.
• Experience with Microsoft Intune preferred.
• Experience with endpoint configuration management preferred.
• Experience with IT asset management processes preferred.
• Experience with ServiceNow or similar ITSM platforms preferred.
• Experience supporting Executive/VIP users preferred.
• Basic networking and Wi-Fi troubleshooting experience preferred.
• Familiarity with endpoint security tools and cybersecurity best practices preferred.
• Experience supporting AV and conference room technologies preferred.

Responsibilities

• Provide technical end-user support across Windows, macOS, mobile devices, and AV systems.
• Configure, image, deploy, and reimage laptops and Macs to support onboarding and asset lifecycle management.
• Maintain IT equipment inventory and storage organization; coordinate shipping, receiving, and tracking of IT assets.
• Support additional IT initiatives, operational projects, after-hours support activities, and other related duties as assigned.

Skills

Customer service

Technical troubleshooting

Multitasking

Executive support

Education

High school diploma or GED

Tools

Windows OS

macOS

Active Directory

Azure / Entra ID

ServiceNow

Teams

Exchange/Outlook

Microsoft Office

Intune

BeyondTrust

Wi-Fi

Endpoint security tools

Job description

Red Robin Corporate IT Systems Specialist in Englewood, CO, delivers high-quality end-user support for the Restaurant Support Center, Executive Leadership, remote employees, and field staff. You will diagnose issues, image and deploy laptops, manage IT assets, and maintain reliable, professional support across the organization.

This role suits a proactive, self-directed problem-solver who collaborates with teams, supports IT initiatives, and accommodates after-hours or project-based work as