Elite Corporate IT Systems Specialist — User Support

Red Robin; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Red Robin is seeking a Corporate IT Support Specialist to deliver high-quality end-user support for the Restaurant Support Center team, executives, remote employees, and field users. You will diagnose issues across Windows, macOS, Teams Rooms, printers, and devices, manage IT assets, and drive operational excellence with minimal supervision in a fast-paced environment.

The role emphasizes professionalism, strong communication, and ownership, with opportunities to improve support processes and

Qualifications

• High school diploma or GED required
• 2+ years of experience in an IT support, desktop support, or corporate technology support role preferred
• Experience supporting Windows and macOS environments preferred
• Experience with Microsoft Intune preferred
• Experience with endpoint/system configuration management preferred
• Experience with IT asset management processes preferred
• Experience with ServiceNow or similar ITSM platforms preferred
• Experience supporting Executive/VIP users preferred
• Basic networking and Wi-Fi troubleshooting experience preferred
• Familiarity with endpoint security tools and cybersecurity best practices preferred
• Experience supporting AV and conference room technologies preferred

Responsibilities

• Provide technical support to RSC Team Members, remote users, and field personnel across Windows PCs, Macs, mobile devices, Teams Rooms, printers/copiers, and related technologies.
• Diagnose, troubleshoot, and resolve technical issues with professionalism and customer service.
• Configure, image, deploy, and reimage laptops and Macs; manage asset lifecycle and inventory; coordinate asset shipping and return.
• Support additional IT initiatives, operational projects, after-hours support activities, and other related duties as assigned.

Skills

Windows support

macOS support

Microsoft Intune

IT asset management

ServiceNow

AV/Conference room tech

Executive/VIP support

Networking basics

Endpoint security basics

Team collaboration

Tools

Active Directory

Microsoft Teams

Microsoft Exchange / Outlook

Microsoft Office Suite

BeyondTrust

ServiceNow

Intune

AV equipment

Job description

Red Robin is seeking a Corporate IT Support Specialist to deliver high-quality end-user support for the Restaurant Support Center team, executives, remote employees, and field users. You will diagnose issues across Windows, macOS, Teams Rooms, printers, and devices, manage IT assets, and drive operational excellence with minimal supervision in a fast-paced environment.

The role emphasizes professionalism, strong communication, and ownership, with opportunities to improve support processes and