Executive IT Support Technician

MANTECH; McLean (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

MANTECH is seeking a dedicated IT Support Technician in McLean, VA to deliver concierge-level IT support to VIP and Executive staff, ensuring confidentiality and responsiveness.

Responsibilities include ITIL-based incident lifecycle management, remote and onsite desktop support, access management, and collaboration tool support with Teams and WebEx. Travel may be required; TS/SCI with Polygraph is required.

Qualifications

• High School Diploma with 11+ years of experience or an associate/bachelor degree with commensurate experience.
• Experience providing IT support for Windows 10, MS Office, and standard business applications.
• Familiarity with Windows Active Directory, TCP/IP, and networking basics.
• Current TS/SCI clearance with Polygraph.

Responsibilities

• Provide high-touch, ITIL-based support to VIP staff by efficiently managing incidents and service requests, with no Tier 3 escalation.
• Deliver remote and onsite desktop support for system repair, configuration, and optimization.
• Maintain and update service records, ticketing systems, and access logs for accuracy and compliance.
• Provide technical support for sensitive applications and handle confidential data with integrity.
• Manage access rights and account administration for enterprise applications and secure systems.
• Support collaboration tools and VTC systems (Microsoft Teams, WebEx) and mobile devices for exec communications.
• Assist in installations and physical placement of desktop IT equipment, cabling, and network gear.
• Local travel between buildings or alternate locations for special projects.
• Work the 8-hour shift starting at 8:00 AM, with weekly flex to 11:00–19:00 and occasional after-hours/weekend support.

Skills

VIP support

Windows AD

TCP/IP basics

Troubleshooting

MS Office

Network fundamentals

Security awareness

Education

Bachelors degree

Associate degree

CMA Certification

DMA Certification

Job description

MANTECH is seeking a dedicated IT Support Technician in McLean, VA to deliver concierge-level IT support to VIP and Executive staff, ensuring confidentiality and responsiveness.

Responsibilities include ITIL-based incident lifecycle management, remote and onsite desktop support, access management, and collaboration tool support with Teams and WebEx. Travel may be required; TS/SCI with Polygraph is required.