Dedicated IT Support Technician

MANTECH; McLean (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

MANTECH is seeking a dedicated IT Support Technician in McLean, VA to deliver concierge-level IT support to VIP and Executive staff, ensuring confidentiality and responsiveness.

Responsibilities include ITIL-based incident lifecycle management, remote and onsite desktop support, access management, and collaboration tool support with Teams and WebEx. Travel may be required; TS/SCI with Polygraph is required.

Qualifications

• High School Diploma with 11+ years of experience or an associate/bachelor degree with commensurate experience.
• Experience providing IT support for Windows 10, MS Office, and standard business applications.
• Familiarity with Windows Active Directory, TCP/IP, and networking basics.
• Current TS/SCI clearance with Polygraph.

Responsibilities

• Provide high-touch, ITIL-based support to VIP staff by efficiently managing incidents and service requests, with no Tier 3 escalation.
• Deliver remote and onsite desktop support for system repair, configuration, and optimization.
• Maintain and update service records, ticketing systems, and access logs for accuracy and compliance.
• Provide technical support for sensitive applications and handle confidential data with integrity.
• Manage access rights and account administration for enterprise applications and secure systems.
• Support collaboration tools and VTC systems (Microsoft Teams, WebEx) and mobile devices for exec communications.
• Assist in installations and physical placement of desktop IT equipment, cabling, and network gear.
• Local travel between buildings or alternate locations for special projects.
• Work the 8-hour shift starting at 8:00 AM, with weekly flex to 11:00–19:00 and occasional after-hours/weekend support.

Skills

VIP support

Windows AD

TCP/IP basics

Troubleshooting

MS Office

Network fundamentals

Security awareness

Education

Bachelors degree

Associate degree

CMA Certification

DMA Certification

Job description

MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness.

Responsibilities Include, But Are Not Limited To

• Provide high-touch, ITIL-based support to VIP staff by efficiently managing the full lifecycle of incidents and service requests, including independent troubleshooting and resolution of complex technical issues without Tier 3 escalation.
• Deliver remote and onsite desktop support using secure tools for system repair, configuration, and optimization.
• Maintain and update service records, ticketing systems, and access administration logs to ensure accuracy and compliance.
• Provide technical support for sensitive applications and handle confidential data with integrity and discretion.
• Manage access rights and account administration for enterprise applications, databases, and secure systems, while supporting access requests, virus scanning, data transfers, and standalone devices, printers, and peripherals in compliance with security protocols.
• Support collaboration tools and VTC systems such as Microsoft Teams, WebEx, and mobile devices for executive communications.
• Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Work the required 8-hour shift starting no earlier than 8:00 AM as part of a coverage team operating between 6:00 AM and 7:00 PM. Will need to flex every 7th week to work the hours of 11:00 AM - 7:00 PM. May need to flex shift as required. Occasionally after hours, on call, and weekend support when required.

Minimum Qualifications

• High School Diploma with 11+ years of experience or an associate’s degree with 9+ years of experience, or a bachelor’s degree with 7+ years of experience.
• Component Mission Administrator (CMA) Certification or Directorate Mission Administrator (DMA) Certification.
• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
• Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
• Experience in providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment.
• Familiarity with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone and laptop computing services), servers, printers, peripheral devices, installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.

Preferred Qualifications

• Related work experience in technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or audio/video equipment.
• Special non-commercial systems administrator experience (access management/file transfer).
• Strong communication skills due to a variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Clearance Requirements

• Must have a current/active TS/SCI with Polygraph.

Physical Requirements

• Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
• Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Must be able to move Audio/Visual or Computer equipment weighing 50 pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10 feet high while pulling cables and adjusting equipment.