VIP Helpdesk Analyst

Chenega Agile Real Time Solutions, LLC; Arlington (VA); On-site; USD 54,000 - 73,000; Full time

Job summary

Chenega MIOS is seeking a VIP Help Desk Analyst in Arlington, VA to deliver high-quality, on-site IT support for VIP federal personnel and equipment, including laptops, printers, tablets, networking, and software. You will document changes in Jira Service Management and ensure SLAs are met.

The role requires DoD IAT II certification, TS/SCI eligibility, and a strong background in Windows/M365 support, Active Directory, and VIP customer service.

Qualifications

• Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top-Secret Clearance with SCI eligibility is required
• Background and drug screening required

Responsibilities

• Deliver professional, high-quality services to the customer, supporting new equipment installations and break/fix incidents.
• Provide dedicated VIP federal personnel support, troubleshooting a variety of technologies while meeting SLAs.
• On-site technical support for VIP hardware and peripherals, software, displays, and wireless tech.
• IT customer support on Windows, M365 Suite, and network services.
• Coordinate desk-side support for software or hardware install and break/fix activities.
• Assist with management of VIP assets, peripherals, and user accounts.
• Investigate and resolve connectivity issues related to VIP IT equipment.
• Document changes in Jira Service Management to keep asset/config info up to date.
• Other duties as assigned

Skills

Windows 11 Support

M365 Suite

VIP staff support

JIRA/Jira Service Management

Active Directory

Verbal/written communication

Learning new tech

Government/ VIP environment

Education

Bachelor’s degree or higher

Associate’s degree + 2+ years experience

Tools

JIRA

Jira Service Management

Job description

Summary

VIP Help Desk Analyst

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities

• Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
• Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Provide IT customer technical support on Microsoft operating systems,M365 Suite, and network services.
• Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Assist with the management of VIP assets, peripherals, and user accounts.
• Investigate and resolve all connectivity issues related to VIP IT equipment.
• Document all changes in theJira Service Managementticketing system to ensure asset and configuration information is up to date.
• Other duties as assigned

Qualifications

• Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top-Secret Clearance with SCI eligibility is required
• Successfully pass background and drug screening

Knowledge, Skills and Abilities:

• Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, includingM365 Suite.
• Experience supporting VIP staff and Senior Leaders with technology issues.
• Proficiency in usingJIRAandJira Service Managementfor ticketing and workflow management.
• Experience interfacing with high-level government staff using verbal and written expertise.
• Ability to learn new technologies quickly and adapt to dynamic environments.
• Experience with Active Directory management and administration.
• Ability to develop and implement a proactive approach to identifying and handling potential issues.
• Excellent client-facing communication skills and strong interpersonal and organizational skills required.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Estimated Salary/Wage

USD $39.29/Hr. Up to USD $52.88/Hr.