VIP Host (VIP Account Manager)

Avia; United States; Remote; USD 68,000 - 85,000; Full time

Job summary

AviaGames seeks a VIP Host to manage VIP customer relationships in a remote, full-time position. This role focuses on retention strategies, engagement improvement, and maintaining high-quality user experience, ideal for those with a passion for gaming and customer support. Join a rapidly growing company where inclusivity and creativity thrive, offering competitive compensation and comprehensive benefits.

Benefits

Competitive Compensation

Comprehensive Healthcare Coverage

401(k) Retirement Plan

Paid Time Off and Major Holidays

Qualifications

• Experience in an outbound customer marketing role (minimum one year).
• Ability to analyze and strategize using data metrics.
• Outgoing, self-motivated personality with great attention to detail.

Responsibilities

• Manage a portfolio of VIP customers and ensure their needs are met.
• Analyze key data metrics for VIP retention strategies.
• Document player feedback to propose platform improvements.

Skills

Communication

Data-oriented mindset

Customer-centric mindset

Education

Bachelor’s Degree

Tools

CRM Systems

Microsoft Office Products

Job description

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Human Resource Operations @ Avia | HR Management

Job Title: VIP Host

Job Type: Full-time, Remote

About Aviagames

AviaGames aims to bring together gamers from all walks of life via the ultimate social competition gaming platform that not only provides a unique form of entertainment, but also an outlet to decompress and build connections with fellow gamers.

Based in the Bay Area, AviaGames' flagship products include Solitaire Clash, Bingo Tour, and Pocket7Games. These platforms feature more than 10 unique mobile games, allowing players to switch seamlessly among casino, puzzle, action, card, math, and brain games. Currently in a period of hyper-growth, AviaGames has recently expanded to the UK, Germany, and other European countries. Hundreds of millions of tournaments are held every month.

If you have a passion for gaming and want to be part of a fast-moving, collaborative start-up culture, AviaGames is the place for you. As we gear up for the next stage of growth and global expansion, we are looking for talented, driven and motivated individuals to join our fun, inclusive and diverse team.

What You Will Do

• Manage a portfolio of VIP customers by contacting them via phone, text, or email to ensure their needs are met, and consistently deliver a positive user experience
• Analyze and act upon key data metrics, develop and implement strategies for VIP retention, and take proactive measures to retain VIPs displaying indications of potential churn
• Cultivate strong relationships with VIP players to boost retention and revenue growth
• Implement VIP membership program initiatives and benefits to enhance engagement and satisfaction among VIP players
• Achieve daily, weekly, and monthly outbound contact targets and other assigned tasks
• Assess and prioritize outreach and user engagement efforts based on analysis and evaluation
• Document and analyze player feedback and user profiles to propose platform improvements and identify commericial opportunities
• Collaborate across departments to ensure a seamless and enjoyable customer experience

What You Will Bring

• Proven ability to build and foster strong connections and retain users
• Strong verbal and written communication skills with native-level proficiency in English
• Data-oriented mindset, ability to analyze and use data to strategize outbound engagement
• Outgoing personality, self-motivated, with customer-centric mindset and great attention to details
• Minimum one year experience working in an outbound customer marketing role
• Availability to provide 24/7 support including weekends when required
• Proficiency with Microsoft Office Products, CRM Systems, and Internal Communication Platforms
• Previous experience as a VIP Host or Customer Support within the Mobile Gaming industry is a plus
• Bachelor’s Degree is preferred

Benefits We Offer

• Competitive Compensation
• Comprehensive Healthcare Coverage: Medical, Dental, Vision
• 401(k) Retirement Plan
• Paid Time Off and Major Holidays

What is our culture?

Female founded and led, AviaGames is a driven social competition mobile gaming platform company that is committed to equality and inclusivity and playing an active role in advancing the gaming industry. At AviaGames we are committed to fostering a diverse, fair and safe environment for all to express and be themselves within a fun, creative and exciting atmosphere. AviaGames provides a space for individuals to thrive and gain experience and opportunities for career growth. Aviagames encourages its staff to be passionate, open-minded, goal-oriented, efficient, and transparent. Undeniably, our leaders demonstrate those values from the top. We strive to be competitive, curious and put forth our best efforts to continue innovating.

For more information, please find us on:

LinkedIn Page: https://www.linkedin.com/company/aviagames/

Even if you don’t meet every single requirement, we encourage you to apply anyway. You may just be the right candidate for our team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Games

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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