VIP Host

Live Nation Entertainment; Nashville (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Brooklyn Bowl Nashville is seeking a passionate VIP Host to manage VIP guests from inquiry to experience fulfillment, working closely with the VIP Lead and Lead Ops Manager to ensure premium service.

Responsibilities include selling VIP upgrades, handling night-of-sale, checking in and escorting guests, building relationships with VIP clients, and coordinating show operations to deliver the best possible experience.

Qualifications

• VIP guest relations with high-end hospitality experience.
• Experience selling to VIP clients.
• Ability to de-escalate volatile situations tactfully.
• Attention to detail and teamwork in fast-paced environments.
• Strong problem solving, multitasking and communication skills.
• Flexible to extended hours including nights, weekends, holidays.

Responsibilities

• Sell VIP upgrades and premium products to concert patrons.
• Handle night-of-sale from inquiry to experience fulfillment.
• Check in, escort and anticipate VIP client needs.
• Build strong relationships with VIP clients.
• Coordinate night-of-show operations with VIP Lead for premium experiences.
• Execute nightly VIP setup including seating and signage.

Skills

VIP guest relations

VIP sales

De-escalation

Attention to detail

Teamwork

Problem solving

Multitasking

Communication

Flexibility

Job description

Job Summary

Brooklyn Bowl Nashville is the ultimate night out, with its groundbreaking integration of premiere music, 19 lanes of bowling, and full service restaurant.

Brooklyn Bowl Nashville is looking for a passionate VIP Host with a great attitude! They will be responsible for the VIP guests from inquiry to experience fulfillment. The VIP Host will work the VIP Lead and Lead Ops Manager. They must show enthusiasm and motivation to sell, maintain store standards and communicate with the team.

Responsibilities

• Sell VIP Upgrades, priority entry & various premium upgrade products to concert patrons on nights of shows
• VIP Hosts will handle night of sale from inquiry, payment processing, to experience fulfillment.
• Check In, escort, and anticipate VIP Client needs throughout their venue visit to ensure guest satisfaction
• Build strong relationships with VIP clients
• Coordinate operations on night of shows with VIP Lead to ensure premium experiences are delivered
• Execute nightly VIP setup to include check In, VIP seating areas and VIP area signage as needed

Preferred Qualifications

• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
• Experience in selling to high-end, VIP clients
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays

THE JOB RESPONSIBILITIES LISTED IN THIS DESCRIPTION DO NOT CONSTITUTE THE TERMS OF ANY AGREEMENT OF EMPLOYMENT.

Working Environment/Physical Demands

• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Brooklyn Bowl will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Brooklyn Bowl also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Brooklyn Bowl will also provide reasonable religious accommodations on a case-by-case basis.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Brooklyn Bowl recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Brooklyn Bowl may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.