VIP Guest Services & Events Coordinator

Soboba Casino; San Jacinto (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k Plan

Medical available to employees at a低?d

Job summary

Soboba Casino in San Jacinto, CA seeks a VIP Service Representative to provide administrative support to the Player Development team. You will handle schedules, reports and budget monitoring for comps and events, and assist guests with information, reservations and VIP services.

You will collaborate with analysts and CRM teams, coordinate hosted events, and ensure accurate VIP communications and accommodations for qualified guests.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED equivalent, required.
• Minimum one year experience in guest service environment.
• Intermediate proficiency in Microsoft Office (Word and Excel) preferred.
• Must be detail oriented with the ability to multi-task.
• Must be able to provide evidence of eligibility to work in the United States.
• Ability to obtain and maintain Soboba Tribal Gaming Commission license.

Responsibilities

• Collaborates with analysts to produce casino host production report.
• Collaborates with CRM Specialists to monitor host productivity.
• Works with Guest Services to ensure high-end players are enrolled into the players club.
• Assists in developing, planning, and executing events and promotions.
• Submits daily, weekly, monthly, bi-annual or annual reports to Player Development Management, as requested.
• Assists with data entry for the department, as needed.
• Oversees the administration of the Player Development department.
• Arrange accommodations including room reservations, limo transportation, restaurant reservations and entertainment reservations for all qualified casino guests.
• Assist casino host, VIP and other Department with information regarding casino guest
• Enters and manages all VIP requests and reservations; communicates to designated personnel for escort and delivery of amenities.
• Coordinates transportation for patrons from the casino and to off-site events and activities.
• Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc.

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Soboba Casino in San Jacinto, CA seeks a VIP Service Representative to provide administrative support to the Player Development team. You will handle schedules, reports and budget monitoring for comps and events, and assist guests with information, reservations and VIP services.

You will collaborate with analysts and CRM teams, coordinate hosted events, and ensure accurate VIP communications and accommodations for qualified guests.