VIP Guest Services & Cash Vault Specialist

Rail City Casino; Sparks (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Truckee Gaming's Guest Services Center in Sparks, NV is seeking a friendly Guest Services Associate. You will answer questions about the Casino rewards program, promote loyalty, and help advertise promotions and prizes, while handling guest transactions with accuracy.

Ideal candidates have at least six months of guest service and cash handling experience, fluency in English, basic math and Excel skills, and a high school diploma or equivalent.

Qualifications

• Six months of guest service experience and cash handling is required.
• Must be able to initiate and engage with guests professionally and maintain good guest relations.
• Basic math and computer skills, including Excel, are required.
• Must be 21 years of age or older and fluent in English.

Responsibilities

• Promote property events by making daily announcements.
• Assist players with promotions and rewards; help with new sign ups.
• Greet guests in a professional manner and provide accurate information.
• Use company technology to support rewards program services.
• Act as emcee for drawings, giveaways, and events when needed.
• Maintain accurate records for guests and accounts and ensure confidentiality.

Skills

Guest service

Cash handling

Communication

Organization

Basic math

Excel

Education

High school diploma or equivalent

Experience preferred

Tools

Excel

Job description

Truckee Gaming's Guest Services Center in Sparks, NV is seeking a friendly Guest Services Associate. You will answer questions about the Casino rewards program, promote loyalty, and help advertise promotions and prizes, while handling guest transactions with accuracy.

Ideal candidates have at least six months of guest service and cash handling experience, fluency in English, basic math and Excel skills, and a high school diploma or equivalent.