Guest Experience and Cash Services Representative

Club Fortune Casino

Henderson (NV)

On-site

USD 21,000 - 30,000

Full time

5 days ago

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Job summary

Club Fortune Casino in Henderson, NV seeks a Guest Services Representative to provide friendly, accurate service to guests across the property. You will handle cash transactions, assist with inquiries, and maintain cage records and Title 31 compliance.

The role requires prior guest service and cash handling experience, strong communication, and fluency in English. 21+ years old and high school diploma required; Excel and 10-key skills are expected.

Qualifications

Minimum six months experience in guest service and cash handling, preferably in a casino.
Must initiate and engage in conversation in a professional and friendly manner; strong guest relations and communication skills.
Must read, write and speak English fluently; high attention to detail; team player.

Responsibilities

Greet and welcome guests on the casino floor and at the cage.
Provide timely, friendly, and courteous service; address guest questions and resolve issues.
Maintain accurate records for guests, accounts, promotions, drawings, and transactions.
Perform cash transactions of gaming instruments and maintain cash drawers and paperwork.
Balance main bank and cage shift cash summary; review Title 31 MTL log.
Enroll guests in the club rewards program and support events as needed.

Skills

Guest service

Cash handling

Communication

Excel

10-key by sight

Basic math

Education

High school diploma or equivalent

Tools

Cash handling systems

Job description

The role requires prior guest service and cash handling experience, strong communication, and fluency in English. 21+ years old and high school diploma required; Excel and 10-key skills are expected.

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