Casino Cash and Guest Services Specialist

Nugget-Casino-Resort; Sparks (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Nugget-Casino-Resort in Sparks, NV is hiring for a full-time Cage & Players Club Services position. Responsibilities include cash handling, check cashing, and guest services within a regulated gaming environment.

Requirements include at least 1 year of cash handling experience, 21+ years old, and English communication skills. Prior casino cage or vault experience is a plus. The role involves working in a dynamic, customer-focused setting with strict compliance and safety standards.

Qualifications

• Minimum 21 years of age.
• High School diploma or equivalent is required.
• Effective communication in English, both verbal and written.
• Minimum 1 year cash handling and check cashing experience required.
• Previous casino cage, vault, credit, or players club experience preferred.

Responsibilities

• Balance assigned bank and ensure reconciliation of money received and disbursed during shift.
• Perform check cashing, debit/credit card, and ATM transactions.
• Redeem coupons, play tickets, coins, chips, and tokens for cash; assist payouts for large jackpots.
• Compute accurate exchange rates for foreign currency and convert to U.S. dollars.
• Provide positive guest service and advise guests on events and facility information.
• Operate check cashing software and input information in databases.
• Provide point information to players club members.
• Participate in ongoing players club promotions and hand out cash or gifts.
• Follow gaming laws, regulations, and internal controls.
• Maintain accurate records and reports.
• Report disputes or unusual activity to management.
• Maintain safety and professionalism; follow Nugget policies.
• Regular attendance mandatory.

Skills

Cash handling

Check cashing

Guest service

Education

High School diploma or equivalent

Tools

Check cashing software

Job description

Nugget-Casino-Resort in Sparks, NV is hiring for a full-time Cage & Players Club Services position. Responsibilities include cash handling, check cashing, and guest services within a regulated gaming environment.

Requirements include at least 1 year of cash handling experience, 21+ years old, and English communication skills. Prior casino cage or vault experience is a plus. The role involves working in a dynamic, customer-focused setting with strict compliance and safety standards.