VIP Guest & Rewards Engagement Specialist

Rivers Casino; City of Schenectady (NY); Híbrido; USD 33 000 - 36 000; Tempo integral

Resumo da oferta

Rivers Casino on-site in Schenectady is seeking a capable team member for the Players Club department. You will enroll guests in the Players Club rewards program, explain benefits, and support VIP services to enhance guest experiences.

The role requires strong public speaking, communication, and a positive attitude, with flexibility to work varied shifts, including nights and weekends. Join a driven marketing-focused team committed to service excellence.

Qualificações

• Must be 21 years or older.
• High school diploma or equivalent.
• Represent company values of Fun, Service, Integrity and Respect.
• Positive attitude that encourages participation and enthusiasm by others.
• Be comfortable speaking in public and interacting with guests.
• Have a strong knowledge of company culture and communicate effectively.
• Ability to work flexible shifts including nights, holidays and weekends.
• Dependable and self-motivated.

Responsabilidades

• Enrolls new casino guests in Players Club rewards program.
• Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
• Knowledgeable of all casino and hotel marketing and non-marketing events.
• Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary.
• Assists in execution of promotions, programs and drawings as requested by Marketing.
• Provides general event and Entertainment support as directed by Marketing.
• Attends and participates in marketing related events.
• Performs all other duties as assigned.

Conhecimentos

Public speaking

Customer service

Communication

Flexibility

Reliability

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Rivers Casino on-site in Schenectady is seeking a capable team member for the Players Club department. You will enroll guests in the Players Club rewards program, explain benefits, and support VIP services to enhance guest experiences.

The role requires strong public speaking, communication, and a positive attitude, with flexibility to work varied shifts, including nights and weekends. Join a driven marketing-focused team committed to service excellence.