Poker Operations Shift Lead - Live Casino

Rivers Casino; City of Schenectady (NY); Presencial; USD 75.000 - 95.000; Jornada completa

Descripción de la vacante

Rivers Casino in Schenectady, NY is seeking an Assistant Shift Manager Poker to lead live and tournament poker operations on assigned shifts. You will supervise a Poker team, coordinate duties, manage staffing, and ensure compliance with regulations and internal controls while delivering excellent guest service.

The role requires strong leadership, communication, and problem-solving skills, with prior casino poker experience preferred.

Formación

• High school diploma or equivalent.
• Two years of casino Poker experience preferred, with at least six months in a supervisory role.
• Knowledge of all approved poker games and tournaments.
• Knowledge of Poker procedures, regulations, and training requirements.
• Must have the ability to obtain and maintain all necessary licenses.

Responsabilidades

• Oversee live and tournament Poker operations on assigned shifts.
• Coordinate duty assignments for the Poker team to ensure fairness, equity, and efficiency.
• Manage staffing levels according to business needs.
• Prepare and communicate all necessary reports on a daily basis.
• Make recommendations for policy or operational changes to ensure efficiency and compliance with regulations and internal controls.
• Safeguard assets located within the Poker Department.
• Communicate and ensure consistent execution of company philosophy and Human Resources policy.
• Effectively handle guest disputes while maintaining the integrity and security of the Poker games along with customer satisfaction.
• Ensure compliance with all regulatory controls including state and federal labor laws and NYSGC regulations and guidelines.
• Train and assist in management of the team in accordance with policies, procedures, and programs.
• Performs all other duties as assigned.

Conocimientos

Guest service

Communication

Interpersonal skills

Leadership

Teamwork

Guest satisfaction

Training

Problem-solving

Time management

Compliance

Educación

High school diploma or equivalent

Descripción del empleo

Rivers Casino in Schenectady, NY is seeking an Assistant Shift Manager Poker to lead live and tournament poker operations on assigned shifts. You will supervise a Poker team, coordinate duties, manage staffing, and ensure compliance with regulations and internal controls while delivering excellent guest service.

The role requires strong leadership, communication, and problem-solving skills, with prior casino poker experience preferred.