VIP Guest Relations Lead

Lucky Eagle Casino; Rochester (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Lucky Eagle Casino is seeking a Player Development Host in Rochester, WA to acquire, reactivate, and maintain relationships with VIP players, driving revenue through personalized service and tailored perks. You will proactively engage guests via telemarketing, mail, and events, and evaluate activity to offer appropriate comps while maintaining confidentiality.

This role requires strong written and verbal communication, organizational skills, and the ability to work flexible hours in a fast-paced

Qualifications

• Two years casino gaming or equivalent high-visibility sales experience.
• Comfortable in fast-paced quota-driven environment.
• Ability to write business correspondence and reports in English.

Responsibilities

• Develops VIP relationships with top guests and prospects.
• Contacts hosted guests daily via telemarketing, email, and personal outreach.
• Assesses guest activity to determine applicable complimentary services.
• Coordinates events and promotions for VIP guests.
• Maintains confidentiality and professional appearance at all times.
• Ensures accurate guest records and adheres to regulatory requirements.

Skills

VIP relations

telemarketing

quota driven

spreadsheets

database management

communication

decision making

Education

Bachelor's degree

Related field

Job description

Lucky Eagle Casino is seeking a Player Development Host in Rochester, WA to acquire, reactivate, and maintain relationships with VIP players, driving revenue through personalized service and tailored perks. You will proactively engage guests via telemarketing, mail, and events, and evaluate activity to offer appropriate comps while maintaining confidentiality.

This role requires strong written and verbal communication, organizational skills, and the ability to work flexible hours in a fast-paced