VIP Guest Relations Lead

Lucky Eagle Casino; Rochester (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Lucky Eagle Casino seeks an Executive Host to cultivate VIP relationships, manage guest accounts, and coordinate loyalty programs. The role emphasizes professional guest service, data-driven decision making, and event coordination to maximize revenue.

Ideal candidates will have 3+ years in casino guest relations, strong communication skills, and the ability to work evenings/weekends. A WA gaming license is required or can be pursued after hire.

Qualifications

• 3+ years of Casino gaming experience, incl. 2+ years as Player Development or Casino Host.
• Ability to influence guest behavior and communicate effectively.
• Proficient in business English; write reports and correspondence.
• Must be 21+ and able to obtain WA State Gaming License.

Responsibilities

• Establish and maintain relationships with VIP guests.
• Manage VIP player accounts and weekly VIP outreach.
• Coordinate special events and promotions for VIPs and guests.
• Supervise Player Development Hosts and assist in training.
• Adhere to regulatory and casino policies.

Skills

Casino experience

Player Development

Communication

Spreadsheet

English proficiency

Gaming license knowledge

Education

Bachelor's degree in marketing / related field

Tools

Microsoft Excel

CRM systems

Database basics

Job description

Lucky Eagle Casino seeks an Executive Host to cultivate VIP relationships, manage guest accounts, and coordinate loyalty programs. The role emphasizes professional guest service, data-driven decision making, and event coordination to maximize revenue.

Ideal candidates will have 3+ years in casino guest relations, strong communication skills, and the ability to work evenings/weekends. A WA gaming license is required or can be pursued after hire.