VIP Guest Experience Manager

MGM Resorts; Detroit (MI); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Wellness programs

Health & Income Protection

Hotel/F&B/Retail/Entertainment member/

Free meals in employee dining room

Networking opportunities

Volunteer opportunities

Partner discounts

Job summary

MGM Resorts Detroit seeks a VIP Assistant Manager to elevate guest experiences through welcoming service and personalized attention. You will own guest interactions, understand their stories, and create WOW moments that guests remember long after their stay.

In this role, you will supervise daily operations, ensure efficient service delivery, and drive improvements aligned with Forbes Travel Guide and AAA standards. This is a hands-on, leadership position in a dynamic hospitality environment.

Qualifications

• Excellent customer service and interpersonal skills to engage guests and colleagues effectively.
• Strong organizational abilities to manage shifting priorities and deadlines.
• Active listening and sound judgment in a fast-paced hospitality setting.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise daily operations to ensure efficiency and cover for the manager in their absence.
• Help define and uphold guest service standards aligned with MGM Resorts brand and Forbes/AAA criteria.
• Review guest feedback and social channels to identify opportunities for service improvements.
• Enforce quality assurance via audits and coaching to sustain superior guest experiences.
• Contribute to research and deployment of new products, services, or processes to stay competitive.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Job description

MGM Resorts Detroit seeks a VIP Assistant Manager to elevate guest experiences through welcoming service and personalized attention. You will own guest interactions, understand their stories, and create WOW moments that guests remember long after their stay.

In this role, you will supervise daily operations, ensure efficient service delivery, and drive improvements aligned with Forbes Travel Guide and AAA standards. This is a hands-on, leadership position in a dynamic hospitality environment.