Assist Manager VIP (Hotel) - MGM Grand Detroit

MGM Resorts; Detroit (MI); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Wellness programs

Health & Income Protection

Hotel/F&B/Retail/Entertainment member/

Free meals in employee dining room

Networking opportunities

Volunteer opportunities

Partner discounts

Job summary

MGM Resorts Detroit seeks a VIP Assistant Manager to elevate guest experiences through welcoming service and personalized attention. You will own guest interactions, understand their stories, and create WOW moments that guests remember long after their stay.

In this role, you will supervise daily operations, ensure efficient service delivery, and drive improvements aligned with Forbes Travel Guide and AAA standards. This is a hands-on, leadership position in a dynamic hospitality environment.

Qualifications

• Excellent customer service and interpersonal skills to engage guests and colleagues effectively.
• Strong organizational abilities to manage shifting priorities and deadlines.
• Active listening and sound judgment in a fast-paced hospitality setting.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise daily operations to ensure efficiency and cover for the manager in their absence.
• Help define and uphold guest service standards aligned with MGM Resorts brand and Forbes/AAA criteria.
• Review guest feedback and social channels to identify opportunities for service improvements.
• Enforce quality assurance via audits and coaching to sustain superior guest experiences.
• Contribute to research and deployment of new products, services, or processes to stay competitive.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Job description

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a VIP Assistant Manager, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Manager, Director or Executive Director
• Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company's Standards and brand attributes as well as established Forbes Travel Guide and AAA Diamond standards
• Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvement
• Enforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior service
• Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment

THE IDEAL CANDIDATE:

• Excellent Customer Service and interpersonal skills to deal effectively with guests, management, employees and other outside contacts
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Effective listening abilities and be able to make strong judgment call
• Ability to work varied shifts, including weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516-1