VIP Guest Experience Assistant Manager - Hotel

MGM Resorts International; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Wellness incentive programs

Health & Income Protection Benefits

Employee discounts on hotel, F&B,retai

Free meals in employee dining room

Volunteer opportunities

Partner discounts

Job summary

MGM Grand Detroit, part of MGM Resorts International, is seeking a Assist Manager VIP (Hotel) to elevate guest experiences with a welcoming smile and tailored service. You will supervise daily operations and own the guest journey to create WOW moments.

The ideal candidate excels in customer service, organization, and decision-making, and can work varied shifts including weekends and holidays. You will help maintain Forbes Travel Guide and AAA Diamond standards and contribute to service

Qualifications

• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise daily operation to ensure efficiency.
• Contribute to guest service standards and brand attributes.
• Review guest surveys and address improvement opportunities.
• Enforce audit programs and ensure quality assurance.
• Support research and development of new products and processes.

Job description

MGM Grand Detroit, part of MGM Resorts International, is seeking a Assist Manager VIP (Hotel) to elevate guest experiences with a welcoming smile and tailored service. You will supervise daily operations and own the guest journey to create WOW moments.

The ideal candidate excels in customer service, organization, and decision-making, and can work varied shifts including weekends and holidays. You will help maintain Forbes Travel Guide and AAA Diamond standards and contribute to service