VIP Guest Experience Coordinator

1-Hotels-5; Princeville (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

Starwood Hotels in Hawaii seeks a Guest Relations Coordinator to deliver a seamless, elevated guest experience and support daily operations with strong organization and attention to detail.

Responsibilities include managing VIP communications, coordinating arrangements, tracking arrivals, and ensuring a refined stay. A minimum of 2 years in similar roles and excellent guest service are required.

Qualifications

• Minimum 2 years of guest services or similar experience.
• High school diploma or equivalent.
• Excellent communication and organization.

Responsibilities

• Manage VIP communications, responding to requests promptly and professionally.
• Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In-Room Dining.
• Welcome VIP guests and ensure a refined, personalized arrival experience and during stay.
• Prepare upcoming reservations, send pre-arrival communications, and maintain accurate guest records.
• Monitor amenity orders, costs, and delivery; complete monthly reporting.
• Maintain inventory, organize supplies, and ensure a polished, well-managed workspace.

Skills

VIP guest service

Exceptional communication

Organizational skills

Time management

Discretion and confidentiality

Multitasking

Cross-department coordination

Typing

Education

High school diploma or equivalent

Tools

HMS

KYC

SevenRooms

RTR

SalesForce

Job description

Starwood Hotels in Hawaii seeks a Guest Relations Coordinator to deliver a seamless, elevated guest experience and support daily operations with strong organization and attention to detail.

Responsibilities include managing VIP communications, coordinating arrangements, tracking arrivals, and ensuring a refined stay. A minimum of 2 years in similar roles and excellent guest service are required.