VIP Guest Experience Coordinator

Loews Hotels & Co; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Health & wellness benefits

401(k) & company match

Paid sick days

Paid vacation & holidays

Paid bereavement

Pet insurance

Training & development

Tuition reimbursement

Team member hotel rates

Job summary

Loews Hotels & Co in Orlando is seeking a VIP Coordinator to support tailored guest experiences for high-profile guests. You will manage preferences, coordinate services, and help deliver a seamless stay through close partnership with the VIP Manager and hotel teams.

You will maintain guest profiles, organize VIP events, and align with Housekeeping, F&B, Security, and Concierge to ensure exceptional service. Flexibility for weekends and holidays is required.

Qualifications

• Minimum of one year of experience in hospitality or related industry.
• Experience supporting high-profile or VIP guests preferred.
• Proficiency in Microsoft Suite and ability to learn Property Management Systems.
• Familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy and Zomato preferred.
• Must communicate effectively in English, verbally and in writing.
• Flexibility to work days, evenings, weekends and holidays; ability to stand/walk for long periods.

Responsibilities

• Serve as a point of contact for VIP guests, managing preferences and requests.
• Coordinate VIP events, experiences, and itineraries with accurate logistics.
• Collaborate with Housekeeping, Food & Beverage, Security, Concierge to ensure seamless service.
• Maintain up-to-date guest profiles, logs and service notes for personalization.
• Assist in VIP reservations, special arrangements and pre-arrival planning.
• Coordinate entertainment, dining and transportation with third-party vendors.
• Respond to guest inquiries via in person, phone and email with professionalism.
• Support VIP Manager in executing departmental initiatives and service enhancements.
• Work a flexible schedule including weekends, evenings and holidays as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Tools

Microsoft Suite

Opera

HOT SOS

Alliant

Sertifi

Resy

Zomato

Job description

Loews Hotels & Co in Orlando is seeking a VIP Coordinator to support tailored guest experiences for high-profile guests. You will manage preferences, coordinate services, and help deliver a seamless stay through close partnership with the VIP Manager and hotel teams.

You will maintain guest profiles, organize VIP events, and align with Housekeeping, F&B, Security, and Concierge to ensure exceptional service. Flexibility for weekends and holidays is required.