Guest Experience Specialist – Service Center

Loews Hotels, LLC.; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a friendly Guest Services Associate to deliver exceptional service in our fast-paced Contact Center. You will answer inbound calls, manage reservations, wake-up calls, and guest requests with professionalism.

The role requires strong English communication, multitasking, and teamwork; experience in hospitality and familiarity with PMS systems are a plus. We offer one free meal per shift and free theme park access, along with training and a supportive,

Qualifications

• Previous experience in hospitality or related industry.
• Strong communication and listening skills.
• Ability to manage multiple tasks while maintaining brand standards.

Responsibilities

• Manage inbound calls, reservations, wake-up calls, and guest requests with professionalism.
• Collaborate with hotel teams to ensure smooth operations and timely service.
• Maintain accurate records of guest interactions and communications in the PMS system.

Skills

Hospitality experience

Customer service

English communication

Multitasking

Tools

PMS systems

Job description

Loews Hotels at Universal Orlando is seeking a friendly Guest Services Associate to deliver exceptional service in our fast-paced Contact Center. You will answer inbound calls, manage reservations, wake-up calls, and guest requests with professionalism.

The role requires strong English communication, multitasking, and teamwork; experience in hospitality and familiarity with PMS systems are a plus. We offer one free meal per shift and free theme park access, along with training and a supportive,