VIP Experience Coordinator

Loews Hotels, LLC.; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Training & Development opportunities

Team Member Hotel Rates

Job summary

Loews Hotels at Universal Orlando seeks a service-driven VIP Coordinator to support daily VIP services, manage guest preferences, and ensure a seamless arrival-to-departure journey for high-profile guests.

You will partner with the VIP Manager and hotel teams to coordinate events, experiences, dining, and transportation, maintain guest profiles, and respond to inquiries with professionalism—including weekends and holidays.

Qualifications

• Minimum of one year of experience in hospitality or relevant industry.
• Experience with supporting high-profile or VIP guests preferred.
• Proficiency in Microsoft Suite and ability to learn Property Management Systems.
• Familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy, and Zomato preferred.
• English communication skills required.

Responsibilities

• Serve as a point of contact for VIP guests, managing preferences, requests, and ensuring exceptional service throughout their stay.
• Assist in the coordination of VIP events, experiences, and itineraries, ensuring all logistics are accurate and aligned with guest expectations.
• Collaborate with internal departments (Housekeeping, Food & Beverage, Security, Concierge) to deliver smooth and consistent service.
• Maintain accurate and up-to-date guest profiles, logs, and service notes to support personalized experiences.
• Help manage VIP reservations, special arrangements, and pre-arrival planning details.
• Coordinate entertainment, dining, and transportation needs, including working with third-party vendors.
• Respond to guest inquiries and requests through various channels (in person, phone, email) with professionalism and urgency.
• Support the VIP Manager in executing departmental initiatives and service enhancements.
• Work a flexible schedule, including weekends, evenings, and holidays, as required by guest demand and department needs.

Skills

Hospitality experience

Guest relations

VIP guest service

Discretion/confidentiality

Tools

Microsoft Suite

Property Management Systems

Opera

Job description

Loews Hotels at Universal Orlando seeks a service-driven VIP Coordinator to support daily VIP services, manage guest preferences, and ensure a seamless arrival-to-departure journey for high-profile guests.

You will partner with the VIP Manager and hotel teams to coordinate events, experiences, dining, and transportation, maintain guest profiles, and respond to inquiries with professionalism—including weekends and holidays.