VIP Guest Concierge – Luxury Resort Experience

Sahara Las Vegas; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

SAHARA Las Vegas seeks a VIP Guest Experience Representative – The Alex to deliver personalized, luxury service across guests’ stays. You will greet VIP guests, manage pre-arrival arrangements, and coordinate seamless experiences with a focus on exceptional guest satisfaction.

You will work closely with Hotel Operations to maintain high standards, provide detailed knowledge of resort amenities, and uphold professional, service-oriented interactions in a fast-paced luxury environment.

Qualifications

• Minimum of 2 years in VIP services or related hospitality roles.
• Excellent verbal and written English communication.
• Professional appearance and demeanor maintained at all times.

Responsibilities

• Deliver exceptional service and exceed SAHARA Las Vegas standards.
• Greet, welcome, and register VIP guests personally.
• Coordinate pre-arrival arrangements and guest experiences.
• Provide property orientations and detailed resort information.
• Collaborate with Hotel Operations to elevate guest experiences.

Skills

VIP services

Front desk

Excellent communication

Customer service

Multilingual (nice to have)

Microsoft Office

GDS/AMADEUS familiarity

Education

High School Diploma or equivalent

Tools

LMS

GoConcierge

EBG

Amadeus

Job description

SAHARA Las Vegas seeks a VIP Guest Experience Representative – The Alex to deliver personalized, luxury service across guests’ stays. You will greet VIP guests, manage pre-arrival arrangements, and coordinate seamless experiences with a focus on exceptional guest satisfaction.

You will work closely with Hotel Operations to maintain high standards, provide detailed knowledge of resort amenities, and uphold professional, service-oriented interactions in a fast-paced luxury environment.