Luxury VIP Guest Experience Lead

Sahara Las Vegas; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

SAHARA Las Vegas seeks a VIP Guest Experience Supervisor for The Alex to lead the VIP team and oversee guest service delivery, ensuring luxury experiences for discerning guests.

The role requires strong leadership, attention to detail, and a passion for high-level hospitality, with responsibilities spanning staffing, payroll oversight, and cross-department coordination to maintain world-class service.

Qualifications

• Minimum of 2 years of leadership, supervisory, or team lead experience in hospitality.
• Minimum of 2 years in VIP Services, Concierge Operations, Front Office Operations, or related hospitality roles is preferred.
• Experience in luxury hospitality, gaming, or resort environment is strongly preferred.

Responsibilities

• Lead, coach, and develop the VIP Guest Experience team to ensure top service and operational excellence.
• Manage direct reports and support performance goals and succession planning.
• Coordinate shift transitions and ensure timely, professional guest communications and service recovery.

Skills

Leadership

VIP Services

Customer Service

Communication

Team Coaching

Education

High School Diploma or equivalent

Tools

Microsoft Office

LMS

GoConcierge

EBG

Amadeus

Job description

SAHARA Las Vegas seeks a VIP Guest Experience Supervisor for The Alex to lead the VIP team and oversee guest service delivery, ensuring luxury experiences for discerning guests.

The role requires strong leadership, attention to detail, and a passion for high-level hospitality, with responsibilities spanning staffing, payroll oversight, and cross-department coordination to maintain world-class service.