VIP Concierge & Guest Experience Specialist

Hard Rock Hotel & Casino Ottawa; Florida; In loco; USD 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Descrizione del lavoro

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Concierge to deliver personalized VIP services in our luxury areas. You will manage guest requests, reservations, and special arrangements to enhance the premium experience for our distinguished guests.

Collaborating with butlers and hotel teams, you will preregister suites, prepare luggage tags, and ensure confidential, flawless service while upholding regulatory standards and brand values.

Competenze

• High School Diploma or equivalent is required.
• Minimum of 3 years guest service experience in hospitality.
• Proficient in MS Word and Excel; LMS experience preferred.

Mansioni

• Greet guests in assigned high-end areas and deliver outstanding guest service.
• Create VIP reports daily based on VIP arrivals and preferences.
• Coordinate with butlers and hotel staff to fulfill VIP requests.
• Preregister suites and prepare luggage tags for smooth arrivals.
• Assist VIP manager with guest arrivals, room walk-throughs and key processing.
• Respond professionally to guest requests and inquiries to ensure a memorable visit.

Conoscenze

Guest service

MS Office

LMS software

Formazione

High School Diploma or equivalent

Strumenti

LMS software

Descrizione del lavoro

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Concierge to deliver personalized VIP services in our luxury areas. You will manage guest requests, reservations, and special arrangements to enhance the premium experience for our distinguished guests.

Collaborating with butlers and hotel teams, you will preregister suites, prepare luggage tags, and ensure confidential, flawless service while upholding regulatory standards and brand values.