VIP Concierge & Guest Services

Hard Rock Hotel Vallarta; Florida; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid time off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood seeks a VIP Services Representative to deliver exceptional personalized service to high-end guests in our luxury areas.

You will greet guests, coordinate with butlers, preregister suites, prepare luggage tags and assist with reservations for shows, dining, and entertainment, ensuring a memorable experience while maintaining discretion and professionalism.

Qualifications

• High School Diploma or equivalent and three (3) years guest service experience in a hospitality environment.
• Ability to use MS Office, including Word and Excel. LMS or similar software knowledge is preferred.

Responsibilities

• Greet guests in assigned high end area and provide impeccable service.
• Create VIP reports daily based on VIP arrivals and compare to expectations.
• Work with butlers to fulfill VIP requests and coordinate with other hotel departments.
• Preregister suites, cut room keys, and prepare luggage tags for smooth arrivals.
• Assist VIP manager with arrivals, including preregistration and room walk-throughs.

Skills

Guest service

Communication

Hospitality

MS Office

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Job description

Seminole Hard Rock Hotel & Casino Hollywood seeks a VIP Services Representative to deliver exceptional personalized service to high-end guests in our luxury areas.

You will greet guests, coordinate with butlers, preregister suites, prepare luggage tags and assist with reservations for shows, dining, and entertainment, ensuring a memorable experience while maintaining discretion and professionalism.