Bell Desk & Luggage Concierge

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Caesars Entertainment at Harrah’s and Caesars Republic Lake Tahoe seeks a friendly Bell Desk/Guest Service Associate to provide upbeat service to arriving and departing guests, transport baggage, and share information about hotel amenities and local attractions.

You’ll greet guests, assist with luggage, coordinate with team, and uphold our standards of integrity and guest care in a dynamic resort environment on the south shore of Lake Tahoe.

Qualifications

• Prefer high school diploma or equivalent.
• Must be 21 years of age or older.
• Literate and fluent in English.
• Team player with excellent interpersonal skills, communication skills, and customer service skills with a strong commitment success.
• Flexibility to work any days of the week and any shifts.
• Detail oriented with the ability to multi-task and prioritize tasks.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credited to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Provides high quality service to arriving and departing guests utilizing the Spotlight on Service skills.
• Greets guests with an upbeat and positive attitude and delights the guests by building great relationships.
• Transports the baggage of arriving guests from the Bell Desk to their hotel accommodations.
• Explains hotel room accommodation appointments and equipment to guests.
• Assists departing guests with their luggage and departure details and helps guests with luggage to transportation.
• Informs guests of hotel facilities, guest promotions and events, Greater Reno-Tahoe area adventures and their locations and offers to be of further assistance upon request.
• Greets charter arrival guests and provides luggage assistance as needed.
• Collaborates with team members to work in a rotational manner with arriving and departing guests.
• Acts as line ambassador for hotel check-in VIP guests

Skills

Customer service

Interpersonal skills

Communication

Team player

Education

High school diploma or equivalent

Job description

Caesars Entertainment at Harrah’s and Caesars Republic Lake Tahoe seeks a friendly Bell Desk/Guest Service Associate to provide upbeat service to arriving and departing guests, transport baggage, and share information about hotel amenities and local attractions.

You’ll greet guests, assist with luggage, coordinate with team, and uphold our standards of integrity and guest care in a dynamic resort environment on the south shore of Lake Tahoe.