Export VIP BCO Specialist

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance: one-time annual salary

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts

Wellness Program initiatives / Calm

Partner Discount Programs

401K Plan – employer match

Short Term Disability Insurance

Additional MSC benefits

Job summary

MSC Mediterranean Shipping Company in Charleston is seeking an Export VIP BCO Specialist to support VIP customers and ensure timely, personalized service for cargo operations. You will process bookings, manage communications, and coordinate with US and overseas teams to guarantee smooth loading/unloading and accurate rate applications.

The role requires on-site presence five days per week, strong attention to detail, and a customer-service mindset.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great teamplayer
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Processes booking requests from clients per booking procedure.
• Handles emails & phone calls per customer service procedure.
• Issues needed EMC based on manifest corrector procedure.
• Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
• Understands account contracts to communicate rates, free time, and stipulations.
• Completes a daily productivity report as part of the tasks assigned by Department.
• Establishes and maintains good relationships with customers (email/phone and F2F meetings).
• Assists and resolves customer inquiries.
• Coordinates with the different departments in the US and overseas to ensure smooth loading/unloading process.
• Manages day to day operations of the assigned accounts.
• Analyzes and discusses with management responses to customer scorecards and KPI reports on MSC performance.
• Assists Finance department in collection of outstanding invoices.
• Serves as a liaison between overseas offices, different MSC departments, vendors, and customers.
• Gathers and maintains proficient knowledge of the market and the maritime industry.
• Understands department's procedures and flows.
• Follows MSC policies, procedures, and core values.

Skills

Attention to detail

Organized

Efficient

Time management

Customer service mindset

Deadline driven

Team player

MS Excel

Education

Bachelor's degree or equivalent experience

Job description

Export VIP BCO Specialist

MSC USA - Charleston

Job Summary/ Key Responsibilities:

JOB SUMMARY

TheExport VIP ClientSupport Specialistmust meetthe customerserviceexpectationsrequired by the Department for the VIP customers. Ensurestimelyand smooth process of cargo while providing outstanding personalized customer service to clients.

ESSENTIAL FUNCTIONS

• Processesbookingrequestfrom clients per booking procedure.
• Handlesemails & phone callsprotocolper customer service procedure.
• IssuesneededEMC based on manifest corrector procedure.
• Ensuresbookings are rated inthe linkcorrectly.Cancommunicate rate discrepancies.
• Understandsaccount contracts to communicate rates, free time, and stipulations.
• Completesa daily productivity report as part of the tasks assigned byDepartment.
• Establishesandmaintainsgood relationships with customers (email/phone and F2F meetings).
• Assistsand resolvescustomerinquiries.
• Coordinateswith the different departments in the US and overseas to ensure smooth loading / unloading process.
• Managesday to dayoperations of the assigned accounts.
• Analyzesand discusseswith management responses to customer's scorecards and KPI reports on
• MSC performance.
• AssistsFinance department in collection of outstanding invoices.
• Servesas a liaison between overseas offices, different MSC departments, vendors, and customers (isthe face of MSC in the eyes of the accounts.)
• Gathersandmaintainsproficient knowledge of the market and the maritime industry.
• Understandsdepartment'sprocedures and flows.
• FollowsMSC policies, procedures, and core values.
• Presence required on‑site 5 days per week
• Performs other duties, as assigned.

QUALIFICATIONS

REQUIREMENTS

REQUIRED SKILLS, EXPERIENCE, EDUCATION

• Bachelor’s degree preferredor equivalent experiencein a similar role(supply chain, transportation, shipping,logistics, freightforwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great teamplayer
• Knowledge of MS Excel with the ability to learn new software

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able tolift upto 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

This role requires working on-site in the office for five days aweek, from Monday to Friday. There is no option for fully remote or hybrid workin this role, unless required off-site duties are being performed.

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC’s shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.