VIP Experiences & Ticketing Director

Warner Music Group; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Warner Music Group is seeking a Director of VIP Ticketing & Experiences to develop and execute VIP programs for a roster of artists. The role owns the full lifecycle, from concept and pricing to on-site execution and settlements, coordinating with finance, tour, and production teams.

The ideal candidate has extensive VIP/touring experience, strong strategic and financial skills, and the ability to drive profitability while aligning with the artist’s vision.

Qualifications

• Strategic thinker capable of guiding VIP programs from concept to execution.
• Confident in owning financial outcomes and profitability decisions.
• Able to engage with artists, managers, and agents effectively.
• Strong organizational skills to manage multiple tours/timelines.

Responsibilities

• Develop, sell, and execute VIP ticketing programs across a roster of artists.
• Own the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement.
• Concept and develop VIP ticketing packages tailored to each artist and tour.
• Own the P&L for VIP programs, including pricing strategy and forecasting.
• Lead artist and management conversations to pitch, refine, and approve VIP offerings.
• Design fan experiences that are operationally feasible and aligned with artist expectations.
• Oversee execution planning, ensuring all VIP elements are clearly defined and delivered.
• Provide ongoing ticketing updates, performance tracking, and sales reporting.
• Manage financial settlements for shows in coordination with finance and tour teams.
• Partner closely with tour logistics to ensure seamless on-site execution.
• Coordinate across internal teams, including production, creative, and operations, to bring programs to life.

Skills

Strategic thinking

Financial ownership

Artist/manager relations

Organizational skills

VIP ticketing experience

Tools

Ticketing platforms

Job description

Warner Music Group is seeking a Director of VIP Ticketing & Experiences to develop and execute VIP programs for a roster of artists. The role owns the full lifecycle, from concept and pricing to on-site execution and settlements, coordinating with finance, tour, and production teams.

The ideal candidate has extensive VIP/touring experience, strong strategic and financial skills, and the ability to drive profitability while aligning with the artist’s vision.