VIP Tours & Client Services Director

Live Nation Entertainment Inc; Beverly Hills (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

401(k) program with company match

New parent programs

Career development programs

Volunteer time off

Job summary

Live Nation Entertainment is seeking a highly motivated VIP Nation operations leader to guide the VIP program from budgeting to on-site execution across tours and events.

You will liaise with agents, managers, and touring teams, oversee ticketing and merchandise, manage staff and payroll, and coordinate advertising, promotions, and fan communications. Requires 5–10 years in touring/artist management and willingness to travel internationally.

Qualifications

• 5-10 years of touring, event and/or artist management experience.
• Experience managing Live Event Operations; VIP package fulfillment and operations a plus.
• Excellent budgeting and project management skills.
• Strong reporting and analysis skills as well as overseeing large-scale budgets.
• Experience pitching, discussing and executing sales proposals.
• Superior communication skills and experience with crisis management.
• Proficiency in merchandising and production planning.
• Must have valid passport and be available for domestic and international travel.

Responsibilities

• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Liaise with agents and managers for all details of the VIP program
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution
• Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases
• Works with project manager/fulfillment for merchandise creation and design ideas
• Hires touring staff, submits payroll for each tour
• Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Oversee fan communication
• Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
• Submits décor, ambience and merchandise deck ideas for approval with management
• Oversees daily rep expenses for proper budgeting
• Evaluate customer service solutions and practices
• Able to manage multiple clients at once in fast paced environment
• Reviews and submits invoices for payment
• Reviews settlements with finance

Skills

Budgeting

Project management

Client relationship management

Operations coordination

Team leadership

Communication skills

Crisis management

Merchandising planning

Travel readiness

Tools

TM/VIPN/Venue platforms

Payroll systems

Job description

Live Nation Entertainment is seeking a highly motivated VIP Nation operations leader to guide the VIP program from budgeting to on-site execution across tours and events.

You will liaise with agents, managers, and touring teams, oversee ticketing and merchandise, manage staff and payroll, and coordinate advertising, promotions, and fan communications. Requires 5–10 years in touring/artist management and willingness to travel internationally.