Director, VIP Ticketing & Experiences

Warner Music Group; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Warner Music Group is seeking a Director of VIP Ticketing & Experiences to develop and execute VIP programs for a roster of artists. The role owns the full lifecycle, from concept and pricing to on-site execution and settlements, coordinating with finance, tour, and production teams.

The ideal candidate has extensive VIP/touring experience, strong strategic and financial skills, and the ability to drive profitability while aligning with the artist’s vision.

Qualifications

• Strategic thinker capable of guiding VIP programs from concept to execution.
• Confident in owning financial outcomes and profitability decisions.
• Able to engage with artists, managers, and agents effectively.
• Strong organizational skills to manage multiple tours/timelines.

Responsibilities

• Develop, sell, and execute VIP ticketing programs across a roster of artists.
• Own the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement.
• Concept and develop VIP ticketing packages tailored to each artist and tour.
• Own the P&L for VIP programs, including pricing strategy and forecasting.
• Lead artist and management conversations to pitch, refine, and approve VIP offerings.
• Design fan experiences that are operationally feasible and aligned with artist expectations.
• Oversee execution planning, ensuring all VIP elements are clearly defined and delivered.
• Provide ongoing ticketing updates, performance tracking, and sales reporting.
• Manage financial settlements for shows in coordination with finance and tour teams.
• Partner closely with tour logistics to ensure seamless on-site execution.
• Coordinate across internal teams, including production, creative, and operations, to bring programs to life.

Skills

Strategic thinking

Financial ownership

Artist/manager relations

Organizational skills

VIP ticketing experience

Tools

Ticketing platforms

Job description

Job Title

Director, VIP Ticketing & Experiences

Responsibilities

• Develop, sell, and execute VIP ticketing programs across a roster of artists.
• Own the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement, ensuring each program is commercially successful and aligned with the artist’s vision.
• Concept and develop VIP ticketing packages tailored to each artist and tour.
• Own the P&L for VIP programs, including pricing strategy and forecasting.
• Lead artist and management conversations to pitch, refine, and approve VIP offerings.
• Design fan experiences that are operationally feasible and aligned with artist expectations.
• Oversee execution planning, ensuring all VIP elements are clearly defined and delivered.
• Provide ongoing ticketing updates, performance tracking, and sales reporting.
• Manage financial settlements for shows in coordination with finance and tour teams.
• Partner closely with tour logistics to ensure seamless on‑site execution.
• Coordinate across internal teams, including production, creative, and operations, to bring programs to life.

Qualifications

• Strategic and detail‑oriented, able to move from big‑picture concepting to on‑the‑ground execution.
• Comfortable owning financial outcomes and making decisions that impact profitability.
• Confident working directly with artists, managers, and agents.
• Understanding of the pace and complexity of live touring environments.
• Highly organized, able to manage multiple tours and timelines simultaneously.
• Experience in VIP ticketing and experiences.

Preferred Qualifications

• 7+ years of experience in VIP ticketing, touring, live events, or experiential programs.
• Strong understanding of ticketing platforms and tour operations.
• Experience building and managing P&Ls.
• Familiarity with settlement processes for live events.
• Existing relationships with artist teams, managers, or agencies.

Work Requirements

This position requires a minimum of 4 days per week in the office.

Compensation

Salary Range: $100,000 to $120,000 annually. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Equal Opportunity Employer

Warner Music Group is an Equal Opportunity Employer.