VIP Experience Architect
Highgate
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Job summary
Highgate Hotels in San Francisco's Nob Hill is seeking a VIP Experience Manager to lead personalized experiences for our hotel's VIP and Distinguished Guests.
You will partner with the General Manager, Chief Concierge, and department leaders to ensure preferences are understood and thoughtfully executed, coordinating arrival, stay, and departure plans.
Responsibilities
- Coordinating arrival, stay, and departure plans for VIP guests.
- Building guest relationships and ensuring preferences are understood and executed by department leaders.
- Driving service recovery and improvements to the VIP program.
Job description
Highgate Hotels in San Francisco's Nob Hill is seeking a VIP Experience Manager to lead personalized experiences for our hotel's VIP and Distinguished Guests. You will partner with the General Manager, Chief Concierge, and department leaders to ensure preferences are understood and thoughtfully executed.
Responsibilities include coordinating arrival, stay, and departure plans, building guest relationships, and driving service recovery and improvements to the VIP program, while maintaining
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