VIP Executive Tech Support Lead

PNC; Chicago (IL); On-site; USD 50,000 - 83,000; Full time

Job summary

PNC in Chicago seeks a Tech Solution Center Analyst Lead to provide high-touch executive technology support for senior leaders, resolving complex hardware, software, mobile, and meeting technology issues. This role blends remote and onsite work to minimize business disruption and maintain productivity.

You will partner with executives, coordinate with vendors, and mentor staff while leveraging ServiceNow to track incidents, changes, and assets.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for the role and understand the listed competencies, work experience, and education.
• Roles at this level typically require an Associates or equivalent degree and related experience or product knowledge to accomplish primary duties; 4+ years recommended.

Responsibilities

• Provide remote and onsite technical support for end-user hardware and software.
• Manage incidents and requests, conduct trend analysis and reporting.
• Collaborate across technology teams to support executive priorities and deployments.
• Mentor team members on ServiceNow processes and executive engagement.

Skills

VIP/Executive support

ServiceNow

Executive meetings support

Microsoft 365

Teams

Mobile devices

Conferencing technologies

Problem resolution

Tech troubleshooting

Education

Associates

Tools

ServiceNow ITSM

Job description

PNC in Chicago seeks a Tech Solution Center Analyst Lead to provide high-touch executive technology support for senior leaders, resolving complex hardware, software, mobile, and meeting technology issues. This role blends remote and onsite work to minimize business disruption and maintain productivity.

You will partner with executives, coordinate with vendors, and mentor staff while leveraging ServiceNow to track incidents, changes, and assets.