VIP Customer Support Representative

Igbaffiliate; Town of Poland (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Igbaffiliate is seeking a VIP Customer Support Representative to join our client’s fast-scaling international marketing team in Poland. You will respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation, ensuring a seamless and professional player experience.

The role requires strong communication, discretion, and familiarity with betting processes, deposits and withdrawals, and responsible gambling practices.

Qualifications

• 0.5+ years of experience in customer support (iGaming preferred).
• English proficiency at an Intermediate level or higher.
• Proficient knowledge of customer service standards and procedures.
• Knowledge of sales principles and methods.
• Ability to maintain customer confidentiality.

Responsibilities

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
• Clarify questions related to betting odds, bet settlements, and winnings calculations.
• Assist with deposits, withdrawals, and other payment issues.
• Ensure customers comply with regulatory requirements such as age verification and responsible gambling limits.
• Help customers set limits for deposits or bets and provide responsible gambling resources.

Skills

Customer service

VIP customer support

English proficiency

Sales principles

Confidentiality

Job description

VIP Customer Support Representative# VIP Customer Support Representative20 JUL 2026PolandPermanentOperationsVisit SiteApply NowVIP Customer Support Representative We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. Perfect for those who aim to: Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation; Clarify questions related to betting odds, how bets are settled, and how winnings are calculated; Assist with issues related to deposits, withdrawals, and other payments; Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws; Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.Experience you’ll need to bring:0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);English proficiency at an Intermediate level or higher;Proficient knowledge of customer service, and standard practices and procedures;Knowledge of sales principles and methods;Able to maintain customer confidentiality.It's a perfect match if you have those personal features:Excellent verbal and written communication skills;Attention to detail;Problem-solving skills.