Customer Service Advisor

Bet3651; Marlton (NJ); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Company-paid healthcare

Annual bonus

401(k) with Company match

33 days time off

Job summary

bet365 is seeking a dedicated customer service champion to join our team in Marlton, NJ. The role features an 8-week training program and a robust benefits package, including company-paid healthcare, an annual bonus, a 401(k) with company match, and substantial time off.

The position is full-time with evenings, weekends, and holidays on a rotating schedule. Starting wage is $23.76 per hour, increasing to $24.66 after training.

Qualifications

• Willingness to work evenings, weekends, and holidays.
• Able to complete 8-week training program.
• Excellent written and verbal communication.

Responsibilities

• Ensure every customer interaction is positive and memorable.
• Use internal tools to investigate and resolve inquiries.
• Communicate with customers via live chat, phone, and email.
• Resolve requests and complaints promptly and courteously.
• Support internal initiatives to improve customer experience.
• Adhere to policies, procedures, and licensing requirements.
• Promote responsible gambling practices.

Skills

Tech-savvy

Strong communication

Active listening

Customer focus

Multitasking

Problem solving

Team collaboration

Licensing compliance

Job description

Are you looking to join a team committed to you? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies for our upcoming training class starting October 12th!

Highlighted by the best-in-class, 8-week training program to prepare you for success, we are proud to provide a benefits package that includes Company-paid healthcare for employees, annual bonus, a 401(k) with Company match, and generous time off (33 days), ensuring you are supported both personally and professionally.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.

With a starting wage of $23.76 per hour, pay increases to $24.66 post-training.

Benefits

• Company-paid healthcare for employees
• annual bonus
• a 401(k) with Company match
• generous time off (33 days)

Key Skills & Attributes

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Maintain compliance with individual licensing requirements according to regulations.

Key Responsibilities

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.