VIP ACCOUNT MANAGER - FULLY OFFICE BASED - ONLINE GAMBLING EXPERIENCE A MUST

Triskel Consulting

New Jersey

On-site

USD 100,000 - 115,000

Full time

14 days+

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Job summary

A leading online gaming company is seeking an experienced VIP Account Manager to join their new VIP team. The role is fully office-based in New Jersey and focuses on delivering exceptional service to high-value players. Strong expertise in the iGaming industry and excellent interpersonal skills are required. The position includes responsibilities like managing player inquiries and enhancing engagement through personalized experiences. Salary ranges from $100,000 to $115,000 annually.

Qualifications

Expertise in the iGaming industry with a focus on VIP player management.
Experience in Real Casino gaming within the US market.
Fluency in the target market language and English.

Responsibilities

Develop relationships with high-value players.
Serve as main contact for VIP players.
Monitor player activity and enhance engagement.

Skills

Customer service skills

Interpersonal skills

Analytical capabilities

Problem-solving skills

Education

Bachelor's degree in a related field or equivalent work experience

Tools

Customer relationship management (CRM) tools

Job description

VIP ACCOUNT MANAGER - FULLY OFFICE BASED - ONLINE GAMBLING EXPERIENCE A MUST

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the markets they operate in. The role focuses on nurturing and managing high‑value players, delivering exceptional customer service, building lasting relationships, and providing tailored experiences to ensure VIP player loyalty and satisfaction.

Responsibilities

Develop and maintain strong, personalized relationships with high-value players in your market.
Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
Gain an in‑depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements

Bachelor's degree in a related field or equivalent work experience.
Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
Experience in Real Casino gaming within the US market.
Profound understanding of your country iGaming market and in‑depth knowledge of player preferences.
Bilingual or native level in the target market and fluency in English.
Outstanding communication and interpersonal skills.
Customer‑centric mindset with a firm commitment to delivering top‑tier customer service.
Strong analytical capabilities, with a data‑driven approach to decision‑making.
Proficiency in using customer relationship management (CRM) tools and other relevant software.
Ability to work effectively both independently and as part of a team.
Available to work on shifts from Monday to Sunday up to 2:00 am CET.
Exceptional problem‑solving skills and the capacity to remain composed under pressure.