VIP Experience & Concierge Coordinator

San Manuel Band of Mission Indians; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a VIP Services Coordinator to support administrative duties for the VIP Department and provide analytical support. You will create schedules, reports, and analyses while monitoring budgeted comps and expenses.

Working with supervisors, you will track frontline team responsibilities on the gaming floor. The role requires exceptional guest service, organization, and collaboration with multiple departments.

Qualifications

• Must be able to clearly speak, read, and write in English.
• Intermediate proficiency in Microsoft Office (Word and Excel) preferred.
• Must be 21 years of age.
• Must be detail oriented with the ability to multi-task.
• Must have the ability to communicate effectively with guests, team members and leadership in both written and verbal form.
• Must be self-starter with strong problem solving ability.
• Must carry self in a professional business manner.

Responsibilities

• Provide professional and exceptional personalized service while meeting VIP preferences.
• Secure VIP reservations for hotels, spa, events, dining, transportation and amenities.
• Coordinate meetings, agendas, and minutes across departments; manage reports and departmental scheduling.
• Maintain training records and assist with onboarding of VIP Services staff.
• Collaborate with Analysts and CRM to monitor VIP offers and reporting.
• Perform other duties to support efficient department operations.

Skills

Microsoft Office

Attention to detail

Communication

Self-motivation

Professional demeanor

Education

High School Diploma or GED

College degree preferred

Tools

Excel

Job description

San Manuel Band of Mission Indians is seeking a VIP Services Coordinator to support administrative duties for the VIP Department and provide analytical support. You will create schedules, reports, and analyses while monitoring budgeted comps and expenses.

Working with supervisors, you will track frontline team responsibilities on the gaming floor. The role requires exceptional guest service, organization, and collaboration with multiple departments.