Luxury Destinations Manager & Concierge Lead

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a seasoned Destinations Manager for our Regent Seven Seas Cruises assignments aboard luxury vessels.

You will lead the Destinations team, coordinate tour sales and private shore activities, and manage disembarkation arrangements to ensure flawless guest experiences. You will liaise across departments to communicate information clearly, host tables and social events when required, and uphold RSSC standards in an international, high-end environment.

Qualifications

• 3+ years as Destinations Manager on a ship
• Experience in luxury hospitality environment
• World-wide knowledge of ports and tours
• Excellent communication and leadership abilities
• Ability to manage the Destinations Team
• Organized and able to multi-task
• Strong problem solving and complaint handling skills
• Professional appearance and ability to work in an international setting

Responsibilities

• Provide top-tier service related to tour sales and bookings, private shore activities and disembarkation arrangements
• Implement and uphold guidelines and procedures set by Regent Seven Seas Cruises
• Ensure superb guest experiences through cross-department communication
• Provide Concierge service and handle special requests
• Maintain standards of service across the Destinations Desk
• Follow up on guest issues addressed to the Destinations Desk

Skills

English fluency

Multilingual

Luxury hospitality

Leadership

Customer service

Complaint handling

Event hosting

Crew management

Administrative skills

Team collaboration

Tools

Fidelio

MXP

NVS

Word

Excel

Job description

Crew Life at Sea Ltd. seeks a seasoned Destinations Manager for our Regent Seven Seas Cruises assignments aboard luxury vessels.

You will lead the Destinations team, coordinate tour sales and private shore activities, and manage disembarkation arrangements to ensure flawless guest experiences. You will liaise across departments to communicate information clearly, host tables and social events when required, and uphold RSSC standards in an international, high-end environment.