VIP Travel Concierge Lead – Bespoke Experiences

Tailored Management; United States; On-site; USD 88,000 - 118,000; Full time

Job summary

Tailored Management is seeking a Concierge Lead to join the VIP Guest Services team. The role manages end-to-end trip planning for a select group of high-profile guests, creating customized, once-in-a-lifetime experiences.

Responsibilities include designing itineraries, sourcing luxury accommodations and services, leading a team of Concierge Specialists, coordinating with vendors, and ensuring discreet, exceptional service while meeting sales and service goals.

Qualifications

• 10+ years of luxury travel experience preferred.
• Experience designing tailor-made or bespoke itineraries.
• Experience with small-group and private travel.
• Team management experience preferred (5+ years).
• Strong communication, organizational, and negotiation skills.
• Ability to work in a fast-paced, flexible environment; weekends possible.

Responsibilities

• Research, design, and create customized travel experiences for VIP guests.
• Source luxury homes, accommodations, experiences, and services.
• Lead and coach a team of Concierge Specialists.
• Coordinate with guests, travel coordinators, luxury homeowners, realtors, and travel suppliers.
• Manage trip arrangements from inquiry to booking and post-trip follow-up.
• Negotiate rates and maintain guest budgets while meeting goals.

Skills

Luxury travel

Custom itineraries

Team leadership

Client relationship

Sales & negotiation

Communication skills

Organization & multitasking

Education

BA/BS in Business Administration, Hospitality, Tourism, or related field

Job description

Tailored Management is seeking a Concierge Lead to join the VIP Guest Services team. The role manages end-to-end trip planning for a select group of high-profile guests, creating customized, once-in-a-lifetime experiences.

Responsibilities include designing itineraries, sourcing luxury accommodations and services, leading a team of Concierge Specialists, coordinating with vendors, and ensuring discreet, exceptional service while meeting sales and service goals.