VIP Concierge & Guest Experience Lead

Hôtel Swexan; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Golightly, a Members only private social club located in the 22-story Hôtel Swexan in Dallas, seeks a courteous Membership Club concierge. You will provide refined customer service to members and guests, uphold 5-star hospitality standards, and help create a welcoming, premium experience.

The role emphasizes front desk leadership, seamless reservations, and proactive assistance in a dynamic, high-end environment, contributing to member satisfaction and retention.

Qualifications

• Experience in concierge/front desk/hospitality roles.
• Proficient in MS Office and quick to learn new apps.
• Excellent communication and professional presentation.

Responsibilities

• Provide refined customer service to members/guests.
• Assist members/guests as needed in a timely, professional manner.
• Lead front desk check-in for members/guests.
• Prepare logs, reports, or other written documents.
• Maintain clean, organized environments in assigned areas.
• Handle dining reservations and member inquiries by phone.

Skills

Customer service

Hospitality

Communication

Multitasking

Team player

Tools

MS Office

Job description

Golightly, a Members only private social club located in the 22-story Hôtel Swexan in Dallas, seeks a courteous Membership Club concierge. You will provide refined customer service to members and guests, uphold 5-star hospitality standards, and help create a welcoming, premium experience.

The role emphasizes front desk leadership, seamless reservations, and proactive assistance in a dynamic, high-end environment, contributing to member satisfaction and retention.