Upscale Club Concierge & Guest Experience Lead

Champions Dallas; Dallas (TX); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

PTO

Sick leave

Medical plan

401k with match

Wellness programs

Job summary

Champions Social Club in North Dallas seeks a part-time Concierge/Host to welcome members and guests, manage reservations, and uphold elevated service standards.

The role requires a warm, professional presence, strong communication, and the ability to balance multiple guest needs in a fast-paced private club setting. Evening, weekend, and holiday availability is expected, with compensation ranging from $18.00 to $20.00 per hour.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Prior host, concierge, restaurant, hotel, private club, or customer service experience preferred.
• Upscale hospitality or high-volume service experience is a plus.
• Strong communication, interpersonal, organizational and problem-solving skills.
• Ability to manage reservations, seating, telephone inquiries, and multiple guest needs simultaneously.
• Familiarity with reservation, membership and POS systems.
• English communication with members and staff.
• Flexible availability including evenings, weekends, holidays, and special events.

Responsibilities

• Create a warm, polished arrival and departure experience for Champions Social Club members and guests.
• Greet and recognize members and guests; assist inquiries; provide information about dining, amenities, events, and experiences.
• Manage reservations, seating assignments, waitlists and dining room flow.
• Answer calls; assist with reservations and member requests.
• Assist prospective and visiting guests with membership information and data entry into Club systems.
• Stay aware of daily club activities, menus, specials and events to assist members and guests.
• Communicate with servers, management and other departments to ensure a seamless experience.
• Anticipate member needs and address questions promptly and discreetly.
• Maintain a clean, organized host/concierge area.
• Support safety and security by reporting unusual activity to management or Security.
• Uphold service standards, policies and culture; perform additional duties as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Reservations management

Guest service

Telephone inquiries

POS systems familiarity

Education

High school diploma or equivalent

Job description

Champions Social Club in North Dallas seeks a part-time Concierge/Host to welcome members and guests, manage reservations, and uphold elevated service standards.

The role requires a warm, professional presence, strong communication, and the ability to balance multiple guest needs in a fast-paced private club setting. Evening, weekend, and holiday availability is expected, with compensation ranging from $18.00 to $20.00 per hour.