VIP Club Host & Guest Experience Lead

Viejas

Alpine (CA)

On-site

USD 25,000 - 41,000

Full time

4 days ago

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Job summary

Viejas Casino is seeking a Club Host to welcome group tours and charter buses, register guests, and promote ongoing visits. You will engage with guests on the casino floor, process myViejas sign-ups, and explain benefits of the club card to maximize guest satisfaction.

In this role you’ll coordinate with casino staff to identify valued guests, handle inquiries, and ensure prompt, courteous service while adhering to company policies.

Qualifications

High school diploma or equivalent required.
Strong guest service and communication skills with a friendly, energetic demeanor.
Experience with CRM systems and basic computer skills desirable.

Responsibilities

Check in and out procedures for group tours and charter buses arriving at the casino.
Build relationships with guests to promote return trips and myViejas enrollment.
Assist with promotions, sign-ups for myViejas cards, and providing personalized guest service.
Greet, register and inform guests about casino promotions and coupons on arrival.

Skills

Guest service

Sales

Communication

CRM systems

Detail oriented

Education

High school diploma

Tools

CRM software

Job description

In this role you’ll coordinate with casino staff to identify valued guests, handle inquiries, and ensure prompt, courteous service while adhering to company policies.

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