VIP Casino Host: Premier Guest Experience & Events

Running-Creek-Casino; Upper Lake (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Running Creek Casino in Upper Lake, CA is seeking an Elite Casino Host to build one-on-one relationships with high-value guests, strengthen loyalty, and drive profitability. You will track player activity, assist with marketing strategies, and prepare reports on play metrics while hosting on- and off-site events.

This role requires evenings, weekends, and a Tuesday-Saturday work week with a strong emphasis on guest service and confidentiality in a busy casino environment.

Qualifications

• High school diploma or GED required.
• At least 21 years of age required.
• Preferred: previous experience working with the public.

Responsibilities

• Must be able to work all shifts, all days, 365 days a year according to business needs.
• Determine Guest worthiness when awarding Guest comps.
• Occasionally dine with Guest.
• Host off property events.
• Represent the Casino at company sponsored and non-company sponsored events.
• Be available to Guests needs at all times, including carrying a cell phone to receive calls from Guests.
• Be available for offsite events.
• Know and be able to convey all ongoing promotions and events.
• Access Guest personal and play information.
• Create monthly reports on Guests visits and play.
• Develop knowledge of Guests personal preferences and patterns.
• Dress in an appropriate business/casual fashion.
• Always remember that you represent Running Creek Casino and will act accordingly both on and off property.

Skills

Verbal communication

Phone skills

Organizational skills

Problem solving

Guest service

Computer skills

Math skills

Education

High school diploma or GED

Job description

Running Creek Casino in Upper Lake, CA is seeking an Elite Casino Host to build one-on-one relationships with high-value guests, strengthen loyalty, and drive profitability. You will track player activity, assist with marketing strategies, and prepare reports on play metrics while hosting on- and off-site events.

This role requires evenings, weekends, and a Tuesday-Saturday work week with a strong emphasis on guest service and confidentiality in a busy casino environment.